Refund Policy
Last updated: April 05, 2023
Introduction
At GardenPantry, your satisfaction is our top priority. We dedicate ourselves to ensuring that the food you receive is of the highest quality. Here's our refund policy for orders placed on our website gardenpantry.xyz or over the phone at +44 20 7946 0958.
Cancellation Policy
Orders can be cancelled prior to the start of the preparation stage without any charges. Once preparation has begun, we would be unable to cancel the order. To cancel your order, please contact us immediately via phone at +44 20 7946 0958.
Refund Eligibility
You are eligible for a refund or replacement if:
- The item received is significantly different from the description provided on our menu.
- The item is received damaged or spoiled.
- There's a missing item from your order.
Refund Process
To initiate a refund, please contact us within 24 hours of receiving your order by calling +44 20 7946 0958 or by visiting us at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Please provide us with your order number and the reason for the refund request. Our customer service team will guide you through the process.
Refund Methods
Refunds will be processed to the original method of payment within 7 business days. If the purchase was made with cash or if a refund to the original payment method is not possible, store credit of equivalent value will be offered.
Replacement
If you'd like to receive a replacement instead of a refund, please let us know. Replacement requests are subject to item availability. We will arrange for the delivery of the replacement item as soon as possible.
Non-Refundable Items
Please note that certain items may be non-refundable or non-returnable, including:
- Customized orders made to your specific requirements.
- Gift cards.
Exceptions / Non-Refundable Cases
There are certain scenarios where only partial refunds are granted (if applicable):
- Items with obvious signs of use.
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
Contact Information
If you have any questions regarding our Refund Policy, please contact us at +44 20 7946 0958 or visit us at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.